We offer a range of services that cover the full remit of your Club. Whether you have a Health Club, Golf Club, Social Club or any of the other thousands of Clubs that exist, the issues you face will be common to all. The team at Your Club Matters have a wealth of experience in finding the right solution for your requirements and of course your budget.
Sales & Customer Care Training
With the market getting ever more competitive it's more important than ever that your sales team (if you have one) and all of your customer facing staff are fully focussed and able to deliver the highest level of service whilst exuding professionalism.
Our Sales & Customer Care Training will give them the skills and insight they need to be fully equipped to driving your business forward by maximising sales and retention. Training can be carried out in group sessions or by 1-2-1 mentoring and everything trained will reflect the practices and processes within your business.
With this package you will get:
- Lead Generation Techniques
- Understanding and using a Needs Analysis to improve conversion ratio's
- Becoming a Solution Seller
- Objection Handling Techniques
- Implementing a robust and effective follow up process
With years of experience as owner/operators under our belt we completely understand the workings of every type of Club and we know that if it can go wrong it will, inevitably, at some point go wrong.
Our facilities team can asisst with everything from weekly basic maintenance visits right through to large scale projects.
Let us deal with the nuts and bolts to leave your hands free to steer your business in the right direction.
As Club operators we all know what "good" looks like and no doubt we all strive to deliver it at all times.
Without clearly defined processes however it is all to easy for our teams to fail to deliver. This isn't because they don't want to but more often because "doing the job" gets in the way.
Whatever the issue our team will work with you to understand how you want a process to work. We will look at the barriers to being "great" and we will create a workable process that ensures you are able to deliver the optimum service every time.
With this package you will get:
- Clearly defined process materials
- Implementation Plan
- Staff Training
- KPI Tracking System
- Regular Review & Redress
Design & Print Procurement
Our team of designers will be able to create high quality "on brand" materials to suit all your specifications.
From business cards and stationary through to marketing materials and even signage we will meet your needs with a minimum of fuss and at a fraction of the cost of other providers.
Our extensive print network means we are also able to arrange extremely competitive print quotes.
Design work is not dependant on print so if you are able to get a better quote elsewhere we will work with your chosen printer to see the job through to delivery.
Sales & Marketing Support
We will work with you to understand your market and what you are trying to acheive.
We will also look at your available resources and once we have a clear idea of all the variables we will design a Sales & Marketing Plan to deliver the maximum level of results with the minimum cost.
Support can be offered on either an ongoing basis or at an individual campaign level. All campaigns will have a clearly defined set of measureables to ensure you have a clear view of the return on your investment.
There is always that one big project you would love to undertake but you know you will never have the time available to give it the attention it needs.Our Project Management team are adept at stepping in and effectively becoming a "Sub Department" within your business for the duration of the project.
Bringing together our Business Development Team, our Sales & Marketing Department, the Facilities Management crew and even our Accounts Department we will work with you to deliver any project now matter how big or small.
From asissting in the conceptual stages through to liaising with suppliers and overseeing any work required we will be with you every step of the way.
Business Development Planning
Being a Club Owner is great but it can be a lonely business.
Our Business Development Planning Package will team you up with a Director Level associate who will help you guide your business to where you want it to be.
Whether you are looking at all elements of your business or there a specific areas that you wish to develop this package will give you all the support you need to make it happen.
Your Associate will meet you once a month for a face to face consultation and then, dependant on outcomes, will be available on an ongoing basis for any additional support, advice, or crisis management that you require.
Customer Communication Services
Staying in touch with your customers or even your prospective customers is a key element in your Clubs success.
Our marketing team will work with you to create an effective and viable communications programme that will deliver tangible results and increase profits.
You provide the data and tell us what you want to say and we will create branded, interesting emails to get the message out and to keep your members engaged. Responses will be fed back to your Club to ensure your staff are always talking to the right people.